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How we handle your account, data and payments

When you open an account at cahaya poker, we secure your personal information, deposit funds and withdrawal requests according to the legal framework where access is available.

Account encryption & securityPayment verification on every withdrawalData retention policies clear & documented

Explore the Lobby Read FAQ

Legal terms and compliance scope

cahaya poker Service availability depends on jurisdiction. Users are responsible for checking local law before access.

cahaya poker operates where local law permits. Your account access, deposit and withdrawal options, and the games available to you depend on local law and your location within Indonesia. We verify your identity before processing first withdrawals to meet regional anti-money-laundering rules. Your deposits via DANA,

1
OVO, GoPay and QRIS are logged in our system and matched to your account ID. Withdrawals are processed in the same order they're requested and verified before clearing back to your payment method. If you dispute a transaction or need to update account details, support staff
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review your request within one business day.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about legal or account issues

Live chat Open the chat widget in the bottom-right corner of your account lobby. We respond during business hours, Monday to Friday 09:00–21:00 Indonesia time, with average reply times under 3 minutes.

Email support Send account or legal questions to [email protected]. We read every message and send replies within 24 hours, including account verification requests and dispute documentation.

Account settings Update your personal details, verify your identity, download transaction history and change security settings directly in your account dashboard under Profile > Legal & Account.

DATA & SECURITY PRACTICES

How we protect your information and process requests

Account verification

Before your first withdrawal, we verify your identity with a photo of your ID and proof of residence. This step prevents fraud and meets regional compliance rules. Verification typically completes within 2 hours.

Encrypted storage

Your login credentials, payment methods, deposit history and personal details are stored in encrypted databases. We do not share this data with third parties without your written consent.

Transaction logging

Every deposit, withdrawal and game activity is timestamped and logged. You can view your complete transaction history in your account under History > Transactions at any time.

Cookie and session policies

We use cookies to keep you logged in and to prevent unauthorized access. Session cookies expire after 30 minutes of inactivity. You can clear cookies in your browser settings any time.

Data retention

We keep your account data, transactions and login records for 5 years after account closure. If you request data deletion within 30 days of closure, we remove personal details except those required by law.

Legal requests & disputes

If you spot an unauthorized transaction, contact support immediately with transaction ID and date. We investigate within 5 business days and reverse confirmed fraud entries back to your payment method.

Common questions about your account and data

When you request account closure, we deactivate your login within 24 hours. Your data is retained for 5 years to comply with regional record-keeping laws. You can request permanent deletion of personal details within 30 days of closure, except for information legally required to be kept.

After you request a withdrawal from your lobby, we verify the amount and your account within 2–4 hours. Once verified, funds return to your DANA, OVO, GoPay or QRIS wallet in under 1 minute. Bank transfers take an additional 2–4 hours depending on your bank's clearing schedule.

Yes. Open your account settings, go to Profile > Personal Details and update your phone, email or residential address. Identity details (name, date of birth, ID number) cannot be changed after verification; contact support with proof if a correction is needed.

Your account is personal and non-transferable. We do not permit account sharing, login sharing or payment method sharing with other people. Shared accounts risk closure without refund. If you share your login, change your password immediately and notify support.

Contact support via live chat or email with the transaction ID, date and amount. Include a short description of why you believe it's fraudulent. We investigate within 5 business days and will reverse confirmed unauthorized charges back to your payment method.

Yes. These payment methods encrypt your transaction from your wallet to our payment processor. We never store your payment credentials on our servers. Each deposit is verified and matched to your account ID within 1 minute of clearing.

Yes. In your lobby, go to History > Transactions and select your date range. You can export a PDF or CSV file of all deposits, withdrawals and game activity. The file includes timestamps, amounts and transaction status for your records.

How we handle your account, data and payments

How to contact us about legal or account issues

How we protect your information and process requests

Account verification

Encrypted storage

Transaction logging

Cookie and session policies

Data retention

Legal requests & disputes

Common questions about your account and data

01 What happens to my account data if I close my account?

02 How long does a withdrawal take after I request it?

03 Can I change or delete my account information?

04 What is your policy on third-party account access?

05 How do I report a fraudulent transaction?

06 Is my deposit secure when I use DANA, OVO, GoPay or QRIS?

07 Can I download a copy of my transaction history for records?

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