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Our Terms Build Trust Into Every Account

When you open an account at cahaya poker, you're stepping into a framework we've designed around real Indonesia player needs.

Account rules from day onePayment and withdrawal clarityData handling and your privacy
cahaya poker Our Terms Build Trust Into Every Account
GET ANSWERS FAST

How to Reach Us About Terms

Our support team is here to clarify any part of these terms or help you understand how they apply to your account.

Live Chat Open the chat widget in the bottom right of the lobby or this site. Available during peak hours to answer immediate term questions and account policy concerns.
Email Support Send detailed term questions to [email protected]. We respond within one business day and will explain how any policy applies to your specific account.
Help Centre Browse our FAQ and policy articles on-site. Search for topics like withdrawals, account closure, dispute resolution, and data rights to find instant answers.
YOUR ACCOUNT SECURITY

How We Protect Your Data and Access

These terms include commitments to how we handle your personal information, payment history, and account activity.

Encryption & Security

All your account data and payment details travel over encrypted connections. Your password is hashed and never stored in plain text. Two-factor authentication is available in account settings.

Data Retention

We keep account information while your account is active and for 7 years after closure to comply with local regulations and dispute resolution. You can request deletion by contacting support.

Your Privacy Rights

Request a full copy of your personal data, ask us to correct inaccuracies, or request deletion of non-essential information. Email [email protected] with your account ID and full name.

Account Closure

Close your account anytime via the Settings menu. Any remaining balance is paid to your registered withdrawal method within 5 business days. Closure is irreversible.

Dispute Resolution

If you disagree with our interpretation of these terms, email support with a detailed explanation. We'll review and respond within 10 business days with our decision.

Local Law Priority

Where local law in your region conflicts with any term here, local law takes precedence. We interpret these terms in line with where you access cahaya poker from.

Frequently Asked Questions About Our Terms

You must be of legal age in your jurisdiction to open an account. Age eligibility depends on local law where you access the platform from. When you register, you confirm you meet the age requirement for your region. We may ask for identification to verify this at any time.

Deposits via DANA, OVO, GoPay and QRIS normally clear within one minute of confirmation. Occasionally, during high traffic or if your bank has delays, it may take up to 10 minutes. If your deposit hasn't arrived after 15 minutes, contact support with your transaction reference and we'll investigate.

You can update your email address, phone number, and password anytime in your account settings. Your name, date of birth, and ID number cannot be changed once set—if they're wrong, contact support with proof of the correct information and we'll assist you.

Your account remains active as long as you have a balance or an outstanding withdrawal request. Inactive accounts with a zero balance may be closed after 12 months of inactivity. We'll send you an email notice at the address on file before any closure. You can reactivate at any time by logging in.

The core terms apply to all players where cahaya poker operates. However, some sections are adjusted where local law requires it—for instance, withdrawal limits or dispute resolution timelines may differ by region. We always note these variations clearly in the relevant section.

No. One account per person is our rule. If we detect multiple accounts registered to the same identity, phone number, or payment method, all but one will be closed and any balances forfeited. This protects the integrity of the platform and fair play for everyone.

Contact [email protected] with a detailed explanation of your concern and your account ID. Our team will review your case and respond within 10 business days. If you remain unsatisfied, we can discuss escalation options based on your location and applicable law.