Reference

Privacy & Account Protection at cahaya poker

We keep your account data secure, your payments encrypted, and your withdrawals verified through our standard privacy controls.

Data encryption on all deposits and withdrawalsAccount verification before first payoutSupport in English for privacy requests

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What We Collect & How We Use It

cahaya poker Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register with cahaya poker, we collect your name, email, phone number and banking details to verify your identity and process your deposits and withdrawals. We use this information to keep your account secure, prevent fraud, and comply with payment regulations across Indonesia. Your account

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data is held on secure servers and never shared with third parties outside our payment and support operations. Where local law permits, we may contact you about updates to our platform or new promotions; you can update your contact preferences in your account settings at any
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time. We retain your data as long as your account is active, and for a set period after closure to meet banking and regulatory requirements.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH PRIVACY

How to Contact Us About Your Data

If you have questions about how we handle your personal information, or if you want to request access to your data or ask for corrections, we're here to help.

Email Support Send privacy requests to our support email and we'll respond within 48 business hours with details about your account data, retention periods and how we protect it.

In-Account Messages Open your cahaya poker account, navigate to Settings > Help, and submit a privacy inquiry directly. We'll log your request and follow up through the same channel.

Live Chat Use the live chat widget on our site during peak hours (14:00–23:00 Indonesia time, daily) to ask about data handling, cookies, or account closure procedures.

SECURITY & TRANSPARENCY

How We Keep Your Account Safe

Your account privacy sits at the centre of everything we do. We use standard encryption for all login and payment traffic, verify your identity before first withdrawal, and log every login so…

Encryption & Login Security

All traffic between your device and our servers uses SSL encryption. We record every successful login to your account so you can check for unauthorised access from Settings > Security History.

Payment Verification

Before your first withdrawal, we verify your identity using your registered phone number and email. This step protects your account from fraudulent payout requests.

Data Retention Policy

Active account data is held for the duration of your membership. After account closure, we retain records for up to 5 years to meet banking regulations and assist with dispute resolution.

Device & Cookie Practices

We use cookies to keep you logged in and remember your language and game preferences. Declining non-essential cookies does not prevent account login, but may limit personalisation features.

Third-Party Sharing

We do not sell your data to advertisers. We share deposit and withdrawal records only with our licensed payment processors and, where required by law, regulatory authorities.

Request Data Access or Deletion

You can request a copy of your data or ask for account deletion by contacting support. We'll provide your data export within 10 business days or guide you through secure closure.

Frequently Asked Questions About Your Data

Below are answers to the privacy questions we hear most often from our Indonesia players. If you don't find what you're looking for, reach out to our support team and we'll explain your options.

When you close your account, we retain your personal information and transaction history for up to 5 years to comply with banking regulations and handle any disputes. Your login credentials are deactivated immediately, so no one can access your account. If you want your data deleted sooner, contact support to discuss your options.

Yes, all payment traffic is encrypted using industry-standard SSL protocols. We never store your full bank account number on our public servers; payment details are processed securely by our licensed partners and retained only as long as needed for reconciliation.

We verify your identity before your first withdrawal using your phone number and email. We also monitor your account for unusual login patterns and block simultaneous logins from different devices. If we detect suspicious activity, we'll contact you immediately via the email or phone on file.

No. We do not sell your personal information to marketers, advertisers or third parties for profit. We share data only with our payment processors, support platforms and, where required by local law, regulatory authorities. Your privacy is protected.

We record your deposit, withdrawal and bet history to settle your account and detect fraud. We also track your login times and which games you open, but we do not share this gameplay data with external parties. It stays in your account file for the duration of your membership.

Open your account settings in cahaya poker, go to Profile, and edit your phone number or email directly. If you need to change your identity details or request permanent data deletion, contact our support team with proof of identity and we'll guide you through the process within 10 business days.

We use cookies to keep you logged in and remember your preferences, like your language and game history. These are necessary for the account to work. Non-essential tracking cookies are optional; you can disable them in your browser settings without affecting login or withdrawal functions.

Privacy & Account Protection at cahaya poker

How to Contact Us About Your Data

How We Keep Your Account Safe

Encryption & Login Security

Payment Verification

Data Retention Policy

Device & Cookie Practices

Third-Party Sharing

Request Data Access or Deletion

Frequently Asked Questions About Your Data

01 What happens to my personal data if I close my account?

02 Are my deposits via DANA, OVO, GoPay and QRIS encrypted?

03 How do you prevent fraud on my account?

04 Can you sell my data to other companies?

05 What information do you keep about my gameplay?

06 How can I update or delete my personal information?

07 Do you use cookies to track me?

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